Using Your Key Card

Submitting an ID Photo

Please share your photo and information by clicking the button below, and our team will have your card ready for you upon your arrival!

Carroll College ID Photo Submission

Photo tips - Make sure to meet the following expectations, so that we can have your card ready for you:

  • Make sure that your face is clearly visible, with a light background behind your face.
  • Make sure that you are the only visible person in your photo.
  • Remember that your card ID photo will also be your CARROLL EMAIL PHOTO. Whatever photo you choose to use on your ID, will also show on all of your Carroll College email communication.

(Note: whatever photo you submit will be cropped to fit your shoulders to the top of your head.)

Using Your Key Card

The Onity card key system has several codes that will indicate the status of the lock when a card is inserted and removed. There are only two lights on the lock— a red LED and a green LED. Singly or in combination the lights can help diagnose a lock or explain why a card is not accepted.

Below is a guide to help you understand the light codes.

Solid green light, no red lightSolid green light, no red light
Valid card inserted.
(Door unlocks for four seconds or until the handle is turned)
Solid red light, no green lightSolid red light, no green light
Invalid card inserted.
(Card expired, card not valid for door)
Red light appears 6 seconds after card is removed, no green lightRed light appears 6 seconds after card is removed, no green light
Unreadable card inserted.
(Card is blank, damaged or inserted incorrectly)
Solid green and red lightsSolid green and red lights
Lock is waiting for user's PIN.
(Red light turns off after valid PIN is inputted)
Blinking green light, no red lightBlinking green light, no red light
Door is in an unlocked state, no card required to enter the room.
(Lock remains unlocked until "double swipe" or automatic lock)
Blinking red light, no green lightBlinking red light, no green light
Blocked door.
(Door has been blocked from all users)
Alternating green and red lightsAlternating green and red lights
Deadbolt engaged or access outside of valid time zone.
Solid green light, blinking red lightSolid green light, blinking red light
Low batteries.
(Contact your CA immediately to have the batteries replaced)

Steps to update your card

Onity Machine

 

  1. 1. Insert I.D. card, face up, into the Kiosk.
  2. 2. Click the “Card Upgrade” button.
  3. 3. Make sure the card feeds into the machine.
  4. 4. Confirm receipt of notification on the screen that your card has been updated.

Card Not Working?

Troubleshoot by answering each of the following questions before calling anyone:

Are you supposed to be here?

  • If yes, keep going.
  • If not, that’s your answer.  Your card has been encoded to activate on your scheduled arrival date. 

Have you updated your card in the kiosk?

  • If yes, keep going.
  • If not, try updating your card in the kiosk so the latest information is on it.

Is the lock flashing a red AND green light when you insert the card?

  • If no, keep going.
  • If yes, your door is waiting on you to put in a pin code.  If you don’t know it, try the last 4-digits of your ID or the last 4-digits on the back of your temporary card.

Is the lock flashing only red?

If you have made it to this answer after troubleshooting the first three questions, your card is not working.  (but you know this…)  Please contact the Saints Success Center (406-447-4532) or a Resident Assistant to have it fixed.

Yes, your Carroll ID card is your only means of access into your residence hall room.

No.

Students should first contact their roommate to determine when s/he will be back to unlock the room. If coordinating with your roommate presents a conflict, then you should first call Securitas (406-461-7611) and then the Saints Success Center (406-447-4532) during the hours of 9am-5pm, Monday through Friday. If you are locked out outside of these times, and you cannot get a hold of your roommate, call either Securitas or the Community Living 24-hour On Call number

The lock batteries are projected to last between two and three years. However, the lock is designed to warn you in advance that your batteries are running low. If your lock has a solid green light and flashing red light then the batteries need to be replaced. Please notify your Resident Assistant to have new batteries installed. All lock batteries will be put on a replacement schedule to minimize the chance of any batteries running low but some batteries have an unusually short life span.

You will need to get a temporary ID card by first contacting the Resident Assistant on Duty. Your temporary ID will only work for a specific time frame. It is then the responsibility of the cardholder to obtain a replacement Carroll ID card during normal business hours in the Saints Success Center in Borromeo Hall.

If the ID card is found to be worn out due to "wear and tear" the ID card will be replaced free of charge.