About
Eric Phillips ’93, who is also a member of Carroll’s Board of Trustees, was recently promoted to the Senior Vice President of Airport Customer Service and Cargo for Delta Airlines worldwide operations. Congratulations, Eric!
The announcement was made by Delta’s CEO, Ed Bastian, who prefaced the announcement with, “as we prepare to enter a new decade, the passion, dedication and professionalism of Delta’s 90,000 people worldwide have positioned us the airline that connects the world better than any other.”
"Eric Phillips will become the new Senior Vice President of Airport Customer Service and Cargo bringing his exceptional leadership skills and deep commercial experience to our largest customer-facing operational group. Eric’s commercial insights and passion for Delta’s people and culture he has gained over his 22 years at Delta will help drive our famous customer service and reliability to new levels. Eric also will be appointed as a board member of Wheels Up, our private aviation partner, and will continue his important work as chairman of Delta’s Diversity & Inclusion Council."
The education I received at Carroll is the foundation for everything I have done – and while the degree I have is a B.A. in Communication Studies, what I learned was 'leadership,'" said Eric. "And at the center of leadership is authenticity, faith, and caring about and for those that you work with. For me, Carroll taught those things – and it wasn’t just in the classroom – it was learned via the examples that I saw every day from the faculty, the staff, the students. Carroll is a special place and I feel very blessed to be a part of it.