frequently asked questions
I can't log in!
If you're having trouble logging in there are a couple of steps you can take:
The invalid login screen
1) Make sure you're using the right login ID. Your ID for The Square is NOT the same as your ID for logging into the Windows network. Your ID for The Square is your student ID number.
2) Make sure you're using the correct password. Your password is not neccesarily the same as the password you use to log into the Carroll Windows network. Also be aware that the number "0" and the letter "O" look a lot alike as do the number "1" and the letter "l." Passwords for The Square are case sensitive.
3) Make sure you are using the right URL. If you are missing the /ics at the end of the address line, you'll get an "invalid login" error.
4) After 3 unsuccessful login attempts, your user ID will be locked. Wait 30 minutes, and attempt to login again.
5) If those fixes didn't work, try contacting the CCIT help desk at 447-4357.
Oh, don't forget that your password is a secret. If you give your password out to someone, they could inadvertently (or advertently) mess up your classes or worse. Keep you password to yourself!
How do I find an instructors contact information?
There is a handy Faculty List on Campus Web. To access this list, just log in to The Square, then click the "Student Info" tab. In the lower right corner of this page, you'll see the TE-Student Applet. Click the "Faculty List" to access the list via Campus Web.
If you don't see the "Student Info" tab you can click on ANY other "Info" tab, then find the TE-[something] applet. Click on any link in the applet to access Campus Web, then click the Academics tab, followed by the "Faculty List" link.
How do I change my password?
Changing your password is easy. After you successfully login, you'll see a line of text that says "Welcome back #YOUR NAME#". If you click on the words "Personal Info" immediately to the right of your name you'll be directed to a new screen with all kinds of personal preference goodies. The second tab on this new screen is "Password." Click on this tab to change your password.
To change your password, click the "Personal Info" link.
Then click the Password tab on the this screen. Note the 
circled in blue on the right side of the screen.
You are no doubt curious about the other tabs on the "My Info" screen. You can get a quick run down on each item by clicking on the question mark on the right side of the "My Info" title bar.
You can also change your password when on the Campus Web screens. But I recommend you change it on The Square, as the results are processed faster.
How do I get from The Square to Campus Web?
The "Student", "Faculty" and "Staff" tabs each have mulitple links to "TE-Web" functions. "TE-Web" is the technical name for "Campus Web" so any of those links will take you to the appropriate location on Campus Web.
The Student Info Screen. Links to Campus Web are circled in Red. Similar links can be found on the Faculty & Employee Tabs
For more information on the difference between "The Square" and "Campus Web" see The Square Intro page here.
How do I update my personal Info?
To update your information, you’ll need to do 2 things:
1) Access Campus Web (see "How do I get from The Square to Campus Web?" above)
2) Click on the "Update…" link on the "Personal Info" section of the "My Profile" tab in Campus Web.
To update your contact information, click the update link (circled in red).
When you submit a change, the request goes into a queue where it is reviewed by the Registrar's Office. Most changes will be accepted automatically, but some changes require that you present documentation to support the requested change. For example, if you want to change your name from Abby Smith to Zoe Smith, we either need valid proof of ID indicating your name is really Zoe. Or we need legal documentation stating that you have legally changed your name. In most cases, we simply need to see your ID, but sometimes – as with Social Security #’s for example – we may need to see your social security card. In this day and age you can’t be too careful with a person’s identity.
If the change is approved, you'll see the changes on Campus Web and/or the Square in a few days. Otherwise, you'll get an email requesting more information.
Oh, one more thing. DON'T use the Biographical Info tab on The Square to update your personal information. By design, this link updates personal information on the Square ONLY. It does not update information on Campus Web. Plans are in place to correct this problem, but will take some time to implement.
How do I pay bills online?
Paying bills via Campus Web is pretty straightforward. You'll need to login to the Square, then access Campus Web (see above). If you’re a student, you can click on the "My Account" link in the TE-Student section found on the Student tab.
Campus Web "My Account" screen. To pay your bill, click the circled link.
After clicking the link, you just need to fill in the fields to pay your bill.
How do I register for classes?
Registering for classes can only be done during prescribed times – that is, during a registration period defined by the Registrar’s Office. During these times, to Register for classes you need to access Campus Web and navigate to the "Course Search" screen. (It’s on the Academics Tab in the Course Search sub-section)
The Course Search Screen
Find the course you want to register for by entering the appropriate information. For example, if you are lookin for a 200 level History course, you can enter "History" in the department field and select 200 and 289 in the Course number fields. (example search criteria circled in pink) Then click the "Find Classes" button. NOTE: You’ll only see the courses for the current term (circled in blue). To change the term click the "Change Term" subsection.
After you click the "Find Classes" button, you’ll see a list of courses that meet your criteria. If you are in a registration window, you’ll see a red "Add course" link to the left of the course information. Click this link to add the course. Simple!
How do I lookup my course requirements?
You can review your requirement via the Advising tab on Campus Web, then click on "My Aims." NOTE: The first time you access your Aims, Campus Web will tell you that there are no Aims to display. Click on Refresh, and your Aims will appear.
Campus Web calls your graduation requirements Aims. You’ll need to complete a minimum of three Aims in order to graduate:
1) Core requirements
2) Complete a total number of credits
3) The requirements dictated by your selected major(s).
If you’re a freshman, you’ll see the requirements for the Core and the total number of credits you’re required to complete. Upperclassmen may not be able to see all of their Aims, simply because we haven't had time to input everyone's Aims yet.
To check your progress in a particular Aim, click "Student Progress" located in the "Go to:" drop down list.
I’m not finding any courses!
There’s a few things to double check if you’re not finding the course you’re looking for.
1) Make sure you have the correct term. (see Changing the Term below)
2) Make sure you have the correct division. At this time, Carroll College only offers undergraduate courses (no Weekend College).
3) Make sure you don’t have any typos in your search criteria.
I keep getting an error: "The page you are trying to view contains POSTDATA that has expired from cache."
This error is caused when you use the BACK button in your Internet browser. Click on the tab you want to navigate too rather than use the BACK button. Or try using the 'breadcrumbs' link (look for the words "You are here:" under the tabs) to backtrack through the various windows.
"Breadcrumbs" are circled in red. Clicking on the blue texts allows you to backtrack thru The Square and prevent the "POSTDATA" error from appearing.
Ah! I broke it!
If you see an error, chances are I broke it, not you. The Square - and to a lesser extent Campus Web - are still being polished and fine tuned.
An error you may see frequently is: "Object reference not set to an instance of an object." This poorly-worded circular reference simply means that your login has expired due to inactivity on the system. That is: you've been automatically logged out. All you need to do is log all the way out and log back in. Afterwhich everything should work normally.
The "Object reference not set to an instance of an object" error.
There are other error messages that pop up from time to time. The error screen looks similar, but the error message will be different, especially the text with the yellow background. If you encounter one of these messages, jot down the text with the yellow background and contact the helpdesk at extension 4357.
How do I add content to my Personal Page on The Square?
You can modify the content of your Personal Page to some degree by adding "Portlets." By default, your personal page has the following portlets:
- My Bookmarks - A list of bookmarks that you frequently use.
- Announcements - Announcements from the Square's Administrator (me!)
- My Calendar - A personalized calendar
- My Groups - Groups are still in the testing phase on the Square. A group is a collection of people who share a common interest - such as the Carroll Crazies. I'll have more information about Groups as we continue to develop them.
You can add more portlets such as:
- Academic Information - A brief summary of your Academic Status, including your advisor, your schedule and a faculty list. (The Online Catalog is still being developed)
- Custom Content - Add a picture and some text to your page.
- Group Directory - As Groups come online you can browse the list of available groups with this portlet.
- Task Manager - Have your to-do list available to you from any PC with Internet access.
- TE Web - Instead of going to the Student Info or Faculty info tab, you can add the TE Web portlet for quick access to Campus Web.
To add any of these portlets, click on the "Customize this page" link in the upper right corner of the page (circled in red below).
This will bring up the "Customize page Default" page. From here click on the "Content" tab (circled in blue below), then click the "Add a portlet" link (circled in red below). From the new page, select the portlets you wish to add. Then click the "Add Portlets to page" button.
By default, the new portlets will appear in the left (or center depending on how you look at it) column of your personal page. However, you can move these items around by clicking the "Layout" tab (circled in green above). The top of this page allows you to re-define how the columns are laid out. The bottom of the page determines where your portlets are within the columns.
To move an item from the left column to the right column simply click on the item you wish to move, then click inside the blue box above the target column. This will move the item to that column. To move the item up or down within the column just click the item and then the arrow button below the box. (See below)
Changing The Term
Just prior to pre-registration of each semester, we Square Admins change the default semester of Campus Web from the current semester to the upcoming semester. This is done to facilitate online registration. In other words, we have to switch to Spring in order to make online registration run smoother.
What this does, of course it sets Campus Web to view courses that you haven't actually taken yet (or even registered for!). In effect, the default view of your classes and grades is blank.
The fix for this is simple - you just need to change your view of Campus Web back to the current semester. To do this, you need to log into the Square, and access Campus Web (see How do I get from The Square to Campus Web? above).
As soon as you access Campus Web, you'll see the default semester (circled in red above). If this is the semester you want to see, great! If not, you just need to click on the Academics tab (circled in blue above) then click on Change Term (circled in pink above). You'll then be presented with a list of terms to choose from (circled in green below). All you need to do is click on the term you want to see.
Logging Out of Campus Web
Short Answer: Use the Logout button on Campus Web (even tho' you may have been told not to).
Long Answer: Observant user's of Campus Web may have noticed that there is a Logout button in the upper right corner. We Administrator types have been telling people that there is no need to use this button, as you're technically not logged in to Campus Web in the first place. The connection between The Square & Campus Web is automatic and doesn't require separate authentication. Furthermore, using this logout function breaks this automatic connection.
What this means is if you log out of Campus Web, the only way to get back in is to log out of Campus Web and The Square - two logouts. Only after you log back in to The Square will your connection to Campus Web be re-established. This is pretty confusing, so we've been telling people not to use the Logout button on Campus Web in order to keep it simple.
What we've discovered, however, is that while you're not technically logged into Campus Web, the logout process is used by the software to trigger other events, such as updates to student records. In other words, if I sign up for Basketweaving 401 the course request doesn't get sent from Campus Web to the student registration server until I log out of Campus Web. Since we've been telling people not to use the Logout button, the requests haven't been getting sent in a timely fasion. (To be clear, they do get sent eventually. usually when the Campus Web session dies of old age.)
As always, if you have any questions please contact the Help Desk at extension 4357.