Latest Updates:
AVG 9 and Webroot 6.1 don't work with ResNet
If you are using AVG or Webroot for antivirus on your computer, do NOT upgrade them to the latest version. The new versions will not be recognized by Cisco NAC and you will NOT be able to logon to ResNet. Cisco is working on updates for their client so it will recognize these versions.
Windows 7 and Max OS X Snow Leopard on ResNet
They don't work, yet!
The word from Cisco is that Windows 7 and Mac OS X Snow Leopard should be working with their NAC agent (ResNet) by Thanksgiving. They say they try to get their software updated within 90 days of a new OS version release. Once the new verison is out, we (CCIT) will test it and post our findings here.
We will not be changing our security and authentication mechanisms to allow for non-compatible systems - Windows 7 and Snow Leopard. Once the patch is released by Cisco we will get it installed as soon as possible. Until then, please do not upgrade to Windows 7 or Snow Leopard if you use your computer on ResNet.
Windows Vista Blue Screen Problem - Solution
If you use Windows Vista and are experiencing a Blue Screen that crashes your computer, please try following the steps in this Microsoft article KB973879. If you would like help, contact an RTA or stop by the CCIT office with your laptop.
Access Your X Drive and Print Documents
Don't forget to check out the VPN access link on the left to get instructions on how to setup a secured VPN tunnel from ResNet. The VPN tunnel will allow you to access your X drive and print from your dorm room.
Current Network Services:
There are many ways to be connected on campus, and we'll outline all of them here. The highlights:
- Get Help: You're also always connected to help services when you have a problem or question. Check out our help section to learn more about your Resident Technical Assistants and help desk hours. We also keep an updated FAQ section.
- Get an Account: A Carroll account is the best way to stay connected. The account allows you to log on in all campus labs, to receive emails of important academic information, and to access student-only features on the web.
- Get Email: Do you need to know how to get your email on the web, use POP3 or IMAP to check it, or find out your email box size limit? Then we've got answers.
- Get on ResNet: If you plan to have your own computer in the resident halls, you'll want to connect to ResNet to have internet access including access to email and printing.
- Get Wireless: The newest way to stay connected on campus is wireless. Wireless is currently available in most public areas.
- Access your X drive and Print from off-campus or ResNet: You can get to your Carroll network drives, print to various printers as well as our internal library features from off-campus or ResNet via our Virtual Private Network (VPN). Download the instructions to learn how.
- Print from the wireless network: You can print from your laptop when you're on our wireless network, but you'll need Windows with Internet Explorer.
- Get Your Game Console on the Network: In order to use a video game console (Microsoft XBox, XBox 360, Sony Playstation 2, Playstation 3, or Nintendo Wii) or DVR Devices (TiVo) on Carroll's network, you must register the console's MAC address.
Suggestions:
Are there other anti-virus programs that you would like Carroll to allow? We're open to suggestion... just fill out the form below and we'll definitely consider it!